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EMERGENCY LINE+254 (020) 601154

Our Vision, mission and core values

Hospital Vision

To be a leading provider of exemplary patient and family centered care that delights our
customers.

Hospital Mission

To ensure access to superior quality integrated healthcare at affordable cost that creates a
supportive team environment for patients, employees and clinical staff.

Values
  • Compassion – We genuinely care about the well-being of people
  • Commitment – We are committed to  those we serve
  • Excellence – We are committed to exemplary service, clinical practice, quality and safety
  • Collaboration – We leverage teamwork and partnerships to deliver optimal outcomes,
    we treat everyone with dignity and respect
  • Research – We are dedicated to professional development and the process of applying and sharing knowledge.
  • Confidentiality – We respect and maintain our clients anonymity

The Nairobi South Hospital (NSH) is a reputable private hospital located in South C Nairobi, Kenya. The hospital endeavors to provide high quality healthcare that is accessible and affordable to our clients. In an effort to benchmark the best standards in healthcare and make the hospital pleasant to our esteemed clients, we endeavor to:

  • Give personalized attention and Excellent customer care to our clients
  • Good medical and nursing care to our patients
  • We ensure excellent hospitality and housekeeping services for our clients.
  • Ensure good coordination, cooperation and discipline among the staff
  • Transparency in charges and procedures for our patient
  • Respond to your concern, queries and complaints on time.

In our commitment to hospital quality, Our Staff – medical professionals and all service providers in the hospital undergo routine training, evaluation, and quality control in an effort to give our clients exemplary quality services across all service points. At The Nairobi South Hospital, patients find short waiting times, excellent services, and medical specialties ranging from wellness checkups to very specialized treatments.
The hospital is run by experienced customer-centric committed team of professionals consisting of: top medical consultants of all specialties, well trained nurses and administrators as well as a dedicated team of support staff. The hospital is located strategically in Nairobi, South C, along Muhoho Avenue, with feeder roads to Mombasa road, Langata road, Nairobi West and South B.

Why The Nairobi South Hospital

  1. Quality of services: exemplary service delivery that is quality and affordable to all. Providing exemplary physical, emotional and spiritual care for each of our patients and their families Individualized care to patients: The Nairobi South Hospital (NSH) delivers the best patientcentered care with passion and empathy
  2. Comprehensive service delivery: Inpatients, outpatient clinics, well-equipped ICU, dialysis center, specialized out-patient clinics, dental clinics, nutrition and dietetics.
  3. Highly qualified workforce: Over 50 specialized consultants in Surgery, Obsgyn, Paediatrics, Physicians and Psychiatrists.
  4. Giving back to the community: Demonstrating social responsibility through the just use of our resources.
  5. Customer care management: The Nairobi South Hospital (NSH) has a customer care center that takes care of the customer needs all the time.
  6. The Nairobi South Hospital (NSH) has a customer service charter that outlines and commits our team to the highest standards of customer service delivery.
  7. Convenience: The Nairobi South Hospital (NSH) isstrategically located to serve clients across the region.